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ordering information, terms and conditions

Ordering information, terms and conditions

Ordering

The process for placing a firm order is as follows-
- specifications and price are agreed by email, letter or personal communication;
- the customer pays a minimum deposit of 25%*;
- a written quote is sent to the customer, guaranteeing the price until delivery;
- balance of payment is due on completion and before shipping.

A position on the waiting list is only guaranteed, and the price is only guaranteed, once a firm order has been made.

* In exceptional circumstances (such as a unique instrument requiring extensive financial outlay during construction, or a customer who has broken a previous purchase agreement), a larger deposit, perhaps up to full payment, may be required.
 

Trial of instruments

Instruments may be tried in person-
- at the annual ICA ClarinetFest and at other trade fairs and exhibitions;
- on a personal visit to the maker;
- on visits by the maker to other cities and countries
(click here for upcoming exhibitions and visits).

Instruments are not currently sold through retailers.

It is not normally practical to send instruments to prospective customers for trial, and instruments are not available for rental.
 

Prices and payment

Prices are quoted, and payments are to be made, in Canadian funds.  It is not possible to guarantee prices in any other currency.

(Current exchange rates should be checked, but at the time of writing, approximate equivalents are Can. $1 = U.S. $1.00 / 0.65 € / ¥ 85.)

The prices published on this website at any given time are always those that apply for orders placed at that time.

The prices do not include shipping, taxes, duties or Customs fees.  A non-binding estimate of shipping costs will be made at the time of receiving a firm order.

Unless protected by a written quote for a firm order, prices are subject to change.

Payment is requested by electronic bank transfer (account details will be supplied when a quotation is mailed), by international money order, postal order or bank draft, or through PayPal.  Cheques drawn on banks outside Canada will only be accepted for small amounts.  For PayPal payments, a surcharge of 3% must be applied, to compensate for the commission charged by PayPal.

No discounts are offered, either for multiple instrument orders by one customer, or based on a customer's professional status.
 

Delivery

Delivery time varies according to the instrument and the time of year, and is discussed in conjunction with a specific order.

The average waiting time for complete instruments averages about one year, though smaller jobs (such as basset clarinet conversions) can often be done more quickly.  Commissions are normally filled in the order in which they are received.  Exceptions may be made in the case of instruments needed for important specific performance dates, or those which are either simpler or more complex than the norm.

On occasion there may be instruments available for immediate sale; check here for details.
 

Warranty

Warranty is limited to defects mutually agreed and readily apparent at the time of purchase, and is for a period of one year from delivery.

Cracks will be repaired during the warranty period at no cost apart from shipping; replacement parts will not be provided; the warranty on crack repair may be withdrawn if evidence of inappropriate care or use is apparent.

Tuning adjustments may be performed, at the discretion of the maker.

The maker will not be financially responsible for repairs or adjustments made by other technicians.

While instruments will be tuned and voiced as accurately as possible, it is understood that (1) unavoidable compromises in wind instrument design make perfect intonation on every single note impossible to achieve, and (2) variations in mouthpieces, playing technique and local conditions may result in differences in performance when the same instrument is played by the customer and by the maker.

It is understood that while a custom instrument maker will exert his/her maximum efforts to supply instruments which satisfy customers' requirements and which are equal or superior to those offered by major manufacturers at similar prices, no guarantee can be made of absolute perfection.
 

Cancellation

If an order is cancelled by the customer before construction work is begun, up to 5% of the total price may be retained from the deposit to cover time spent on administration and communication.

If an order is cancelled by the customer after significant construction has started, up to the entire deposit may be retained.

In each of the above cases, currency exchange fees and other banking fees will be deducted from the refund.

If an order is cancelled by the maker (which would only be due to unavoidable practical reasons), the full deposit will be returned to the customer.

If a customer wishes to return an instrument after delivery and after payment in full, there is no guarantee that this will be possible.  If the return is accepted, a refund will only be made after the instrument has been sold to another customer, and the refund will be limited to the price paid by the new customer, minus all expenses incurred.
 

Placement of a firm order and payment of a deposit implies full acceptance of all of these terms and conditions.

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